Home Income statement One month after launch, problems continue to disrupt the functioning of the...

One month after launch, problems continue to disrupt the functioning of the income tax portal


In addition, some foreign companies have encountered problems logging into the portal, they said.

The much-vaunted new income tax portal “www. Incometax.gov.in” got off to a bumpy start from the day it launched on June 7 as it continued to face technical glitches, which urged Finance Minister Nirmala Sitharaman to call a meeting in June. 22 with officials from Infosys who developed the new website. Infosys won a contract in 2019 to develop the next-generation tax filing system to reduce filing processing time from 63 days to one day and speed up refunds.

Also Read: Infosys Still Solves Problems With New Income Tax Portal: FM Sitharaman

Even after two weeks of meeting and more than a month after the launch of the portal, users continue to face multiple issues, such as the inability to file computer returns in recent years, download the notification notice u / s 143 (1) for AY 2019-20 and earlier versions years, and Form 3 under “Vivad se Vishwas Scheme” is not visible on the portal. In response to queries about the IT portal issues, Infosys said, “We are in our period of silence. Clarification on the income tax issue was provided at our last annual general meeting “.

An email sent to the Ministry of Finance for comment went unanswered. BDO India Partner Amit Ganatra (Tax and Regulatory Services) said that after the Minister of Finance’s meeting with the Infosys team on June 22, it appeared that all outstanding issues would be resolved quickly. While there has been an improvement in how the site works since then, it appears that the technology challenges persist and it may take longer for the site to be fully operational.

“The e-proceedings tab is not fully functional, the online rectification option is not available, the JSON utility for filing income tax returns in ITR 5, 6 and 7 is still not available. not available and unlike the previous website there is no tab for the VsV diagram to provide full information and no updates to the pending actions tab, these are some of the features that are left to process in the new tax portal. “Ganatra added. Sandeep Bhalla, partner of Dhruva Advisors LLP, said the Form 15CA / CB utility (relating to remittances) is still awaited.

While physical filing of the same is allowed, it is a time consuming process. This is a time when companies declare and pay dividends and physically filing Form 15CA / CB for payment to each shareholder can be a task. “In addition, the DSC must now be registered in the personal e-filing account of the authorized signatory. In the case of foreign companies having non-resident authorized signatories not having PAN in India, the way this procedure is In fact, for these foreign companies, an error is encountered even at the time of attempting to login to the portal. electronic filing, ”Bhalla added.

PHDCCI Industrial Chamber Direct Tax Committee Chairman Mukul Bagla said the new income tax portal is expected to improve the efficiency of filing tax returns as well as the general tax administration. However, as the portal presents major problems to this day, the work of taxpayers and tax practitioners in the area of ​​income tax is seriously hampered. Listing some of the issues on the portal, Bagla said the taxpayer was unable to file RTI u / s 148 from the Income Tax Act for previous years because the utility download takes place erratically and digital signature entry does not occur consistently, even though the return must be filed within 30 days of receipt of the notice.

Additionally, in many cases, OTP does not reach the taxpayer for the electronic verification of the ITR. In the e-proceeding tab, responses cannot be filed because the Office of the Prosecutor cannot reach the authorized representative. This creates major problems because the procedures are prescribed. In cases where tax requests have been raised, there is no option to send a request for u / s 143 (1) information. The taxpayer is unable to file u / s 154 requests for the correction of errors because the tab is not available. The modification of the basic data of the taxpayer poses major problems and the form n ° 3 (declaration certificate) under the Vivad se Vishwas regime is not visible on the portal. “The tax portal serves as the depository for all documents filed with the income tax service.

However, the taxpayer is not able to download most documents from the portal, such as forms filed in previous years. The portal in its current form is very slow compared to the previous portal, ”Bagla added. Deloitte India partner Saraswathi Kasturirangan said some features like checking the status of electronic proceedings, filing complaints, etc. were not initially operational and are now activated, clearly indicating that the usefulness of the portal is being extended. “Features such as online filing of corrections are not yet activated. From a practical point of view, filing tax returns with the new JSON utility still poses challenges which will hopefully be resolved soon, ”Kasturirangan added. Following the problems on the portal after the launch on June 7, the Ministry of Finance invited stakeholders.

The ministry received 700 stakeholder emails detailing over 2,000 issues, including 90 unique issues / issues in the new portal. In the meeting with Sitharaman and other finance ministry officials on June 22, Infosys CEO Salil Parekh and COO Pravin Rao along with other company officials took note of the issues highlighted by stakeholders. They also acknowledged technical issues on the portal and shared the status of the resolution regarding issues highlighted by stakeholders. “They informed that Infosys has endeavored to resolve the technical problems observed in the functioning of the portal and that they have increased the resources for the execution of the project both on the hardware side and the application side and that certain problems have already been identified and fixed, ”said a statement released by the Income Tax Service after the meeting.

For the other remaining technical issues, Infosys assured the government that its teams were working on it and gave the expected time frame within which the issues would be resolved. During the meeting, Sitharaman had expressed deep concern about the various issues faced by stakeholders on the new portal which was to provide a seamless experience for taxpayers.

“The FM asked Infosys to deal with all issues without further waste of time, to improve their services, to settle grievances as a priority as this has a negative impact on taxpayers,” the statement issued after the meeting said. Last month at the company’s annual meeting of shareholders, Infosys said it was working to resolve the issues on the portal and had already been successful on some fronts.

To subscribe to Mint newsletters

* Enter a valid email

* Thank you for subscribing to our newsletter.

Never miss a story! Stay connected and informed with Mint. Download our app now !!